Privacy Policy

Outsource Direct is an online marketplace that connects professionals based in the Philippines with primarily US-based clients for direct hiring. We provide marketplace tools, not employment or payroll services, and are not a party to agreements made between users.

Outsource Direct operates in the United States. Our business mailing address is 8735 Dunwoody Place #12245, Atlanta, GA 30350, United States. This mailing address does not identify a separate incorporated entity.

This policy applies to our websites, including outsourcedirect.io and its regional domains, and to applicant, client and administrator accounts. It also covers emails we send and partner or referral links that bring you to us. Terms specific to using the service are in our Terms of Use.

Account information. Name, email address, password (stored only in hashed form by our authentication provider) or your Google account identity if you sign in with Google, account type, and email verification status.

Professional (applicant) information. Your confirmations that you are at least 18 and based in the Philippines; professional title, skills, tools, work styles, experience, education, summary, rate and availability if you provide them; profile photo; résumé, portfolio items, introduction videos and links (such as LinkedIn) you upload or add; talent pools you join; applications you submit.

Client information. Name, company details, website, hiring needs and questionnaire answers, job postings, shortlist and review decisions, saved profiles, and how you heard about us.

Communications and hiring activity. Messages between clients and professionals, interview invitations and scheduling details, offers, hiring confirmations, start-date confirmations and related records.

Billing information. Your plan, subscription status, access codes redeemed and any complimentary access. Card details are collected and processed by our payment provider, Stripe; we do not receive or store full card numbers.

Referral and campaign information. Referral, partner, QR or access codes you use, and a random reference stored in a first-party cookie when you arrive through a partner link.

Technical and usage information. Pages visited, device and browser details, approximate location derived from your IP address, and interactions collected through Google Analytics and our own service logs.

Information you send us. Contents of emails and support requests.

• To create, verify, secure and operate your account.
• To display professional profiles to the audiences described in section 5, and to provide search, filtering, matching and talent pools.
• To let clients post jobs, review applicants, message professionals and manage interviews, offers and hiring records.
• To provide subscriptions and complimentary access, and to enforce plan limits.
• To send account, security, service and activity emails, according to your notification settings where those settings apply.
• To credit referrals and partners using anonymous totals.
• To keep the platform safe, prevent misuse and fraud, and enforce our Terms of Use.
• To understand and improve how the platform is used.
• To comply with legal obligations.

Publicly visible. Parts of professional profiles that are discoverable may be shown to anyone visiting the site, for example first name, professional title, skills, and profile photos for profiles that meet our photo quality and consent checks. Contact details are not shown publicly.

Signed-in clients. Clients can see fuller profile details of discoverable professionals, and the applications, documents and messages connected to their own jobs and conversations. Some actions, such as saving profiles, messaging and inviting talent, depend on the client's plan.

Private. Account security information, billing records, notification settings and private skill suggestions are not public profile information. Access is restricted to the account holder where appropriate, authorised staff and service providers as needed to operate the service or meet legal requirements. Passwords are not available to staff in readable form.

Only clients can start conversations. Professionals can reply in conversations a client has started.

We use AI models to help with features such as reading an uploaded résumé to suggest profile details, helping draft job descriptions or profile text, matching, and organising skill names. Professionals review résumé suggestions before they are saved.

These tools assist users; they do not make hiring decisions. Clients decide whom to contact, interview or hire. Content needed for an AI feature may be sent to third-party AI providers through our service infrastructure. The applicable provider and its data handling can vary by feature. We do not promise that every provider has the same retention or training practices; avoid submitting sensitive information that is unnecessary for the task. Contact us for information about a specific use.

We do not sell personal information. We share it only as described in this policy, including with service providers that help us run the platform, such as:

• Hosting, database, file storage and authentication providers.
• Stripe, for payments and subscription billing.
• Email delivery providers, including Resend and Google Workspace.
• Google, for Google sign-in, Google Analytics and calendar features where you choose to use them.
• AI model providers, as described in section 6.
• Rewardful, for our affiliate programme, where you take part in it.
• Meta, through Meta Pixel for permitted advertising measurement, optimization and remarketing.

We may also disclose information when required by law, to protect the rights and safety of users or the public, or as part of a merger, acquisition or transfer of the business, with notice where required.

Our marketplace primarily connects US-based clients and Philippine-based professionals. Hosting, authentication, email, payment and AI providers may store or process information in the United States or other countries outside your country, where privacy laws may differ. Transfer requirements depend on the information, provider and applicable law. We do not represent that every transfer uses one particular mechanism; you may contact us about safeguards applicable to your information.

Depending on where you live, we rely on: performance of our agreement with you (to provide your account and the service); your consent (for example, optional profile photos or marketing where consent is required); our legitimate interests in operating, securing and improving a marketplace (balanced against your rights); and compliance with legal obligations. Where we rely on consent, you can withdraw it at any time without affecting earlier processing.

We use essential cookies and browser storage to keep you signed in, remember preferences and protect your account. We store a first-party referral cookie containing only a random reference for up to 30 days when you arrive through a community partner link; partners see only anonymous totals, never your name, email or profile.

We use Google Analytics to measure site usage. You can block or delete cookies in your browser settings, and Google offers an opt-out browser add-on for Google Analytics.

Meta Pixel shares permitted page visits and successful registration, job publishing, checkout starts, verified paid subscription purchases with their actual USD amount, talent-pool joins and application submissions with Meta, together with browser/device information, IP address and advertising cookie identifiers. These signals support advertising attribution, optimization and remarketing. We do not send passwords, private messages, contact details or profile content as advertising event data. Sensitive or identifier-bearing pages are excluded from Meta tracking.

Where advertising consent is required, Meta tracking stays blocked until you accept the regional advertising-cookie notice. If your region cannot be established, we ask first. Elsewhere, ordinary advertising tracking may run unless you refuse or an applicable browser opt-out applies. Use Cookie settings on any page to reject advertising or withdraw a previous choice; rejection does not affect your account. We retain your choice timestamp, a random visitor reference, region and notice version in this browser, preserving earlier acceptance evidence after withdrawal. Clearing browser storage removes those local records. The advertising notice version dated November 2, 2026 identifies the data, purposes and recipient shown to you.

We use access controls so that users can only reach information they are permitted to see, private file storage with short-lived links for documents, encrypted connections, and restricted staff access. No system is completely secure, and we cannot guarantee absolute security. If a breach affects your information, we will notify you and regulators where the law requires.

We keep personal information for as long as your account is active and as needed to provide the service, resolve disputes, keep hiring records accurate for both parties, and meet legal obligations. Retention varies by record type, purpose, applicable law and provider requirements; there is no single guaranteed deletion period for all records.

To delete your account or information, contact us using the details in section 15. Some information, such as messages you have already sent to another user, billing records and records we must keep by law, may be retained after deletion.

Depending on your location, including under the Philippine Data Privacy Act of 2012, you may have the right to be informed; to access your information; to correct it; to object to or restrict processing; to erasure or blocking; to data portability; to withdraw consent; and to lodge a complaint with a supervisory authority, such as the Philippine National Privacy Commission or, where applicable, the Office of the Privacy Commissioner of Canada or your local regulator.

You can update most profile information in your account settings. For other requests, contact us. We may need to verify your identity before acting on a request.

The service is intended for people aged 18 and over. We do not knowingly collect information from anyone under 18; if we learn we have, we will delete it.

For privacy questions or requests, email our existing company contact, connect@outsourcedirect.us, or write to Outsource Direct, 8735 Dunwoody Place #12245, Atlanta, GA 30350, United States. Please identify your request without sending passwords or unnecessary sensitive documents.

We may update this policy as the service changes. We will update the "Effective date" date and, for material changes, give notice by email or in the product before the change takes effect where required.